Privacy Policy

At Waimblum, we value our customers’ privacy and are committed to protecting your personal data. This policy describes how we collect, use, and safeguard the information you provide when interacting with our website.

1. Information We Collect

When you visit our site, place an order, or contact us, we collect certain information necessary to provide our services:

Purchase Information: Name, shipping address, billing address, email address, phone number, and payment method details.
Direct Interactions: Information provided through WhatsApp, Instagram DMs, or email (especially for custom orders within Europe).
Automatic Data: Information about your device, IP address, and cookies to improve your browsing experience.

2. How We Use Your Information

We use your data to:

Process and ship your orders through Correo Argentino or Andreani.
Manage local pick-up orders from our Belgrano pick-up point.
Send updates regarding your order status via email or WhatsApp.
Respond to customer service inquiries and manage returns (within the legally established 14-day period).
Comply with legal and tax obligations.

3. Data Transfer & Security

Your data is processed securely. We do not sell or rent your personal information to third parties. We only share data with essential service providers, such as:

E-commerce Platforms: Shopify (our store platform provider).
Logistics Providers: Shipping companies responsible for door-to-door deliveries.
Payment Gateways: To securely process encrypted transactions.

4. International Orders (Europe)

For custom orders managed from Germany to the European Union, data is handled under the security standards required for international logistics. Please note that, outside the EU, local taxes and customs duties are the responsibility of the customer.

5. Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time. To exercise these rights or make inquiries regarding your privacy, you may contact us at:

Email: info@waimblum.com
WhatsApp: +54 11 3943 1830

6. Cookies

We use cookies to remember your preferences and analyze website traffic. You may configure your browser to reject cookies, although this may affect certain functionalities of the store.